Privacy Policy

Privacy Policy

Last Updated: December 11, 2024

1. Introduction

Welcome to CarryCatcher ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store.

This policy applies to information we collect through our website carrycatcher.com (the "Site") and through your interactions with us.

Data Controller: CarryCatcher
Contact Email: carrycatcher.ltd.uk@gmail.com
Registered Address: 15 Osprey Road, Erdington, Birmingham B23 5JQ, United Kingdom

2. Information We Collect

2.1 Personal Information You Provide

When you visit our Site, register for an account, make a purchase, or contact us, we may collect:

  • Identity Data: First name, last name, username
  • Contact Data: Billing address, delivery address, email address, telephone numbers
  • Financial Data: Payment card details (processed securely through our payment processor)
  • Transaction Data: Details about payments and orders you've placed
  • Account Data: Username, password, and other registration information
  • Marketing Data: Your preferences for receiving marketing communications

2.2 Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and browsing actions:

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform
  • Usage Data: Information about how you use our Site, products, and services
  • Location Data: General location based on IP address
  • Cookie Data: Information collected through cookies and similar technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To Fulfil Our Contract With You

  • Process and deliver your orders
  • Manage payments, fees, and charges
  • Provide customer support
  • Send you service-related communications

3.2 For Our Legitimate Business Interests

  • Improve and optimize our Site and customer experience
  • Analyze usage trends and preferences
  • Detect and prevent fraud and security threats
  • Maintain business records
  • Enforce our terms and conditions

3.3 With Your Consent

  • Send you marketing communications about products, services, and promotions
  • Display personalized advertisements
  • Use cookies and similar tracking technologies

3.4 Legal Obligations

  • Comply with legal requirements and respond to legal requests
  • Protect our rights and property
  • Resolve disputes

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contract Performance: Processing necessary to fulfill our contract with you
  • Legal Obligation: Processing required to comply with legal obligations
  • Legitimate Interests: Processing necessary for our legitimate business interests
  • Consent: Where you have given explicit consent for specific processing activities

5. Sharing Your Information

We may share your information with the following third parties:

5.1 Service Providers

  • Shopify: Our e-commerce platform provider
  • Payment Processors: Secure payment processing services
  • Shipping Partners: Delivery and fulfillment services
  • Email Service Providers: For sending transactional and marketing emails
  • Analytics Providers: Google Analytics and similar services
  • Cloud Storage Providers: For secure data storage

5.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the UK authorities
  • Adequacy decisions recognizing equivalent data protection standards
  • Other legally approved transfer mechanisms

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. Cookies are small data files placed on your device.

7.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the Site to function properly
  • Performance Cookies: Help us understand how visitors use our Site
  • Functionality Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your browsing to show relevant advertisements

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect Site functionality. For more information, visit our Cookie Policy.

8. Your Data Protection Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

8.1 Right of Access

Request copies of your personal data.

8.2 Right to Rectification

Request correction of inaccurate or incomplete data.

8.3 Right to Erasure

Request deletion of your personal data in certain circumstances.

8.4 Right to Restrict Processing

Request limitation of how we process your data.

8.5 Right to Data Portability

Request transfer of your data to another service provider.

8.6 Right to Object

Object to processing based on legitimate interests or for direct marketing.

8.7 Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent.

8.8 Right to Lodge a Complaint

You have the right to complain to the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Helpline: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

To exercise any of these rights, please contact us using the details in Section 14.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Order Information: Retained for 7 years for tax and accounting purposes
  • Account Information: Retained until you request deletion or close your account
  • Marketing Data: Retained until you unsubscribe or object to marketing
  • Technical Data: Typically retained for up to 2 years

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit using SSL/TLS technology
  • Secure payment processing through PCI-DSS compliant providers
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

12. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

13. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and promotions. You can opt out at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Updating your account preferences
  • Contacting us directly

Even if you opt out of marketing, we will still send you essential service-related communications.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: carrycatcher.ltd.uk@gmail.com
Address: 15 Osprey Road, Erdington, Birmingham B23 5JQ, United Kingdom
Phone: +44 7713 129304

We will respond to your request within one month of receipt.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our Site with a new "Last Updated" date
  • Sending you an email notification (for significant changes)
  • Displaying a prominent notice on our Site

Your continued use of our Site after changes constitutes acceptance of the updated policy.

16. Shopify-Specific Information

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform. Your data is stored through Shopify's data storage, databases, and applications. Your payment card information is encrypted and tokenized by Shopify's payment processors.

For more information on how Shopify handles your data, please visit: https://www.shopify.com/legal/privacy

Your privacy matters to us. Thank you for trusting CarryCatcher with your personal information.